We want you to be happy with your purchase from safetysupplywarehouse.com. Your 100% satisfaction is important to us. We confidently stand behind every product. All returns must be made within 30 days of delivery. Returns must be shipped UPS ground prepaid in unused resalable condition and are subject to inspection for damage or misuse prior to issuing a credit or refund. Please contact us at 716-491-8872 to obtain a (RMA) Return Merchandise Authorization number before returning your merchandise. We will be glad to replace exchange or issue a refund on any item you’re not happy with. A 25% restocking fee will apply for stock products. Special ordered items are non-refundable unless the item was shipped in error. Custom products do not qualify for credit due to their unique nature since they are created to your specific needs. Custom orders may be cancelled if production has not been started; once production has been started cancellation fees will apply.